Cancellation Policy

This policy explains how cancellations, changes, and refunds are handled for bookings with Limo Hire Adelaide. The specific dates and amounts that apply to your booking are set out on your booking confirmation. If anything below conflicts with your booking confirmation, the booking confirmation governs your trip.

1. How to cancel or change a booking

To cancel or change a booking, contact us as early as possible:

• Phone (preferred): +61 411 621 430
• Email: info@limohireadelaide.com.au

Please quote your booking reference. We confirm every cancellation and change in writing so there is a clear record of what was agreed and when.

2. Deposits

Most bookings require a deposit to reserve the vehicle and chauffeur. The deposit amount and the date it is due are stated on your booking confirmation. A deposit is only considered paid once cleared funds reach our account.

3. Cancellation charges

When you cancel a confirmed booking we attempt to re-deploy the vehicle and chauffeur for another customer for the same time slot. Our cancellation charge is calculated by reference to the loss we actually suffer, not as a penalty:

• Where we are able to re-deploy the released time in full, we refund the booking amount in full, less an administration fee stated on your booking confirmation.
• Where we are able to re-deploy only part of the released time, we retain an amount proportionate to the un-recovered loss and refund the balance.
• Where we cannot re-deploy the released time at all (typically the closer the cancellation is to the booking date, and especially for wedding, school-formal, and peak-season bookings where the vehicle is committed exclusively to your event), we retain an amount up to the full booking total.

The specific cancellation windows and any administration fee that apply to your booking are set out on your booking confirmation before you accept the quote. Wedding, school-formal, and peak-season bookings carry longer windows because the vehicle is reserved exclusively for the event.

Nothing in this section affects your rights under the Australian Consumer Law, including your right to a remedy if we fail to supply the service with due care and skill.

4. Changes to a booking

Changes to a confirmed booking — vehicle class, route, timing, passenger count, pickup or drop-off address — are accommodated where possible and reconfirmed in writing. Where a change increases the cost, the difference is added to the final invoice. Where a change reduces the cost, the difference may be credited to the booking, subject to our ability to re-deploy the released time.

5. Refund process

Refunds owed under this policy are initiated within 7 business days of the cancellation being confirmed in writing. Refunds are issued to the original payment method. The time for the refund to appear in your account depends on your payment method and bank, and may take an additional 2–10 business days.

6. Force majeure and unavoidable events

We waive standard cancellation fees in genuine force-majeure circumstances beyond either party’s reasonable control, including:

• Natural disasters affecting Adelaide, the Adelaide Hills, the Barossa Valley, or McLaren Vale (bushfires, severe storms, floods).
• Mandatory government directions (for example, a public-health restriction that prohibits the event).
• Major road closures or transport-network failures that prevent the trip from operating safely.

In a force-majeure cancellation, deposits are refunded in full or credited to a future booking, at your preference.

Where the trip itself could still run safely but the underlying event you booked the trip for is cancelled, postponed, or substantially limited by a mandatory government direction (for example, a public-health restriction on attendance), we will offer credit toward a rescheduled booking equivalent to the deposit and any payments made, valid for 12 months.

7. Cancellation by us

We do not cancel confirmed bookings except in exceptional circumstances — for example, a mechanical issue we cannot resolve with a substitute vehicle, or a safety reason. If we cancel a confirmed booking and cannot supply a substitute, we refund the booking in full and contact you as early as practicable.

8. No-shows

If you do not appear at the agreed pickup location within the grace window stated on your booking confirmation, and we are unable to reach you on the phone number on file, the booking is treated as a no-show. Because the vehicle and chauffeur have already been committed exclusively to your trip and cannot be re-deployed at the time of pickup, we retain an amount reflecting our actual loss, which may be up to the full booking total. We will tell you in writing how the charge has been calculated.

9. Disputes

If you disagree with how a cancellation or refund has been handled, contact the operator directly at info@limohireadelaide.com.au. We aim to resolve every dispute within 14 days. If we cannot reach a resolution, you may escalate the matter under the Australian Consumer Law.

10. Changes to this policy

We may update this policy from time to time. The version that applies to your booking is the version published on this page on the date of your booking confirmation.

11. Contact

• Email: info@limohireadelaide.com.au
• Phone: +61 411 621 430
• Service area: Adelaide, South Australia, Australia